Refund policy

Last updated: October 26, 2026

Return, Refund & Alteration Policy

At Secret Pocket Co, every garment is carefully prepared and checked for quality before dispatch. We take great care to ensure that your order meets our quality standards and matches the product details provided on our website.

1. Returns & Refunds

We do not accept returns or offer refunds for change of mind or personal size and fit preferences, provided the product delivered matches the description, measurements and specifications stated on our website.

However, we will review and provide an appropriate remedy for eligible cases involving:

* Products received in a damaged or defective condition.
* Incorrect products or sizes sent by us.
* Products that materially differ from their advertised description, measurements or specifications.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

2. Reporting Damaged or Incorrect Products

Please inspect your order upon delivery and contact us as soon as possible if you notice any damage, defect or incorrect item.

To help us investigate your claim, please share:

* Your order number.
* Clear photographs or videos showing the issue.
* An unboxing video, if available, showing the package opening and the condition of the product.

We will review the available evidence and guide you through the applicable return, replacement or refund process. The absence of an unboxing video alone will not automatically exclude a claim that is otherwise supported by sufficient evidence.

3. Size & Fit

Please carefully check the size chart and garment measurements on the product page before placing your order.

We do not accept returns or refunds solely because a garment does not fit your personal preference, provided the item supplied matches the advertised measurements and specifications.

If the wrong size is sent or the garment materially differs from the measurements or specifications advertised, please contact us so we can review the issue and provide an appropriate remedy.

4. Alterations

We understand that customers may sometimes require minor alterations for their preferred fit.

Alterations may be arranged where feasible, subject to confirmation by our team.

For voluntary alterations requested to suit personal fit preferences, the customer will be responsible for the applicable shipping costs for sending the garment to us and having it shipped back.

This charge will not automatically apply where an alteration or other remedy is required to address a confirmed defect, incorrect item or other issue for which we are responsible.

Please contact us before sending any garment for alteration.

5. Refund Processing

Where a refund is approved, we will communicate the process and applicable timelines to the customer. Refunds and other remedies will be handled in accordance with applicable law.

6. Customer Support

For questions or complaints regarding your order, please contact us through the customer-support details provided on our website.

We are committed to reviewing genuine concerns fairly and resolving them in accordance with our policy and applicable consumer-protection laws.

Thank you for choosing Secret Pocket Co. We appreciate your trust and support.